Refund Policy

1. Scope

This policy is issued by McFly World Communications Private Limited for paid digital products under the BizBook Goa brand, including (without limitation):

• Membership plans (Starter, Growth, Premium, Gold, Platinum, Enterprise, and yearly variants).
• Plan upgrades and renewals.
• BizBook Ads Campaigns, ad credits, and sponsored placements.
• Any bundled digital benefits disclosed at purchase (for example complimentary website eligibility on qualifying yearly plans).

2. No-refund rule

Except for the narrow operational cases in Section 7, BizBook Goa does not provide refunds, credits, or partial refunds after a successful payment for any paid plan or advertising product.

• No refund for change of mind, unused features, or partial-period use.
• No refund because results (leads, views, bookings, or sales) did not meet expectations — directory visibility and advertising are tools, not guaranteed outcomes.
• No refund for failure to complete listing setup, claim verification, campaign setup, or website onboarding after access was granted.
• No refund of GST once a tax invoice / payment record has been generated for a completed charge, except where a payment must be reversed under Section 7.

By completing checkout, you confirm that you understand and accept this no-refund policy.

3. Why we follow a no-refund model (ethical business rationale)

We believe a clear no-refund policy is fairer and more ethical than vague “maybe refund” language, for these reasons:

• Digital goods are delivered immediately. Unlike physical products, membership access, dashboards, ranking tools, ad credits, and listing features are provisioned as soon as payment succeeds. Once unlocked, the service cannot be “returned unused” in a meaningful way.
• Transparency before you pay. Plan features, price, GST breakup, and Total Payable are shown before Razorpay checkout. You can review Pricing and choose Free or a lower tier without pressure.
• Fair pricing for all members. Refund abuse raises costs for everyone. A firm no-refund rule helps us keep plan prices accessible for Goa businesses instead of building refund risk into higher fees.
• We invest on your behalf at purchase. Payment processing fees, hosting, moderation, support, search infrastructure, and (for eligible yearly plans) partner website coordination begin after payment. Those costs are real even if a member later decides not to use every feature.
• Honesty over overselling. We do not promise specific lead volumes or revenue. A no-refund policy matches that honesty: you buy access and tools; marketplace results depend on your category, profile quality, seasonality, and customer demand.
• Free option first. Businesses can start on the Free plan, test the directory, then upgrade when ready. That reduces the need for post-purchase regrets.

4. What you receive immediately

After successful payment, depending on your plan, you typically receive instant or near-instant digital entitlements such as:

• Plan activation on your business dashboard.
• Access to plan features (leads, offers, bookings tools, analytics, badges, etc., as applicable).
• Ad credits or campaign capabilities where included.
• Eligibility tracking for bundled benefits disclosed on Pricing.

Because these entitlements begin at payment confirmation, the purchase is treated as fully delivered for refund purposes.

5. Complimentary website benefit

Qualifying yearly Gold, Platinum, and Enterprise plans may include a complimentary website benefit fulfilled with a partner (for example McFly World). That benefit:

• Has no cash value and cannot be exchanged for a refund or discount.
• Depends on your timely brand brief and approvals; delays on your side do not create a refund right.
• Does not change the no-refund rule for the membership payment itself.

6. GST & invoicing

Plan prices are generally exclusive of GST. At checkout you see taxable value, GST (currently 18%), and Total Payable. Once payment succeeds, GST forms part of the completed transaction. Providing a GSTIN helps invoicing / ITC where eligible; it does not create a refund entitlement.

7. Narrow operational exceptions

To remain ethical and lawful, we may reverse or refund a payment only in these operational cases:

• Duplicate charge: the same successful payment was captured more than once for the same order.
• Confirmed gateway failure after debit: your account was debited but our systems never received a successful payment confirmation and access was never granted, after investigation with the payment provider.
• Proven unauthorized transaction: subject to bank/Razorpay investigation and applicable law.

These exceptions are not a cooling-off / change-of-mind refund. Approved reversals are processed to the original payment method where feasible and may take time depending on banks and Razorpay.

8. Cancellations & renewals

• You may stop using paid features or choose not to renew at the end of the billing period.
• Cancellation does not generate a refund for the remaining days of an active period already paid.
• If auto-renewal is enabled in future, we will disclose renewal terms clearly; until then, renewals follow the checkout flow you complete.

9. Chargebacks

Filing a chargeback for a valid completed purchase (where access was delivered) may result in suspension of account, listing tools, or advertising until the dispute is resolved. Contact us first for genuine duplicate/failed-payment issues — we resolve those under Section 7 faster and more fairly than a chargeback.

10. How to contact billing support

Billing for BizBook Goa is handled by McFly World Communications Private Limited. Company website: mcflyworld.com. For duplicate charges or failed-payment investigations, contact us with your Razorpay payment/order ID, registered email, business name, and date of payment:

• Legal entity: McFly World Communications Private Limited
• Email: admin@bizbookgoa.com
• Phone: +91 70304 40033
• Web: Contact page

This Refund Policy is designed to be clear and ethical: no change-of-mind refunds on delivered digital services, with limited exceptions for genuine payment errors. Mandatory consumer protections under Indian law (if any apply to your specific case) are not limited by this page beyond what the law allows.